The Global Store 24 * 7 | Customer Care Support
The Global Store Help Centre is designed to assist you with any issues you may encounter while shopping, ensuring a smooth and hassle-free experience. Whether you need help with order tracking, delivery updates, returns and refunds, or other shopping-related queries, our support team is here to provide quick resolutions.
Our Help Centre also offers detailed information on membership benefits, payment methods, offers, and shopping guidelines. With easy-to-navigate filters on the left-hand side, you can find solutions efficiently without any delays.
If you require further assistance, you can reach out to The Global Store Help Centre through our dedicated support number or online support system. Our customer service executives are always available to provide fast and professional assistance, making your shopping journey seamless and enjoyable.
Share this support page with your friends and family so they can also get their concerns addressed effortlessly. Once all your queries are resolved, you can continue shopping for your favorite products in one place. Don't forget to check out our festive sales to grab exciting deals!
This information is updated on 03-Mar-25.
Frequently Asked Questions – The Global Store
At The Global Store, we ensure a smooth and efficient shopping experience. Please note that once a product is sold, it cannot be returned or exchanged. Below are answers to common queries regarding order management and delivery.
The possibility of changing your delivery address depends on your order status:
- Approved/Processing: You can change the address by visiting Orders > Order Details in your account.
- Shipped: Only minor text changes in the address are allowed. The pincode cannot be changed at this stage.
- Delivered: The address cannot be changed as the order has already been delivered.
To update your contact number:
- Go to Orders
- Select the desired order
- Scroll down to the shipping details tab and tap the Edit (Pen) icon next to the phone number.
For certain categories like large appliances, furniture, and fitness equipment, sellers’ partnered courier services may offer scheduled time slots. You can select a preferred time while placing your order. However, for most other products, deliveries follow the courier’s schedule and specific time requests cannot be accommodated.
Once your order is marked ‘Out for delivery’, you can view the delivery executive’s details by visiting the Orders section of your account.
No, the estimated delivery date provided at checkout is based on factors like your location, the seller’s location, and courier processing times. This date cannot be changed or expedited. However, you can track your order status in real time through our app or website.
No, once an order is canceled, it cannot be reinstated. You will need to place a new order if you still wish to purchase the item.
For any further assistance, please visit The Global Store Help Centre. Happy shopping!
Contact Us
For any inquiries or assistance, feel free to reach out to us at:
Address:
4th Floor, Mikado Tower, Opp. Ekra Masjid, Main Road, Ranchi, Jharkhand, India PIN: 834001
Phone No:
+91 9241117441, +91 9241149003
E-mail:
infotheglobalstoreindia@gmail.com
The Global Store Help Centre: Hassle-Free Shopping Support
24x7 Customer Support
Our Help Centre is available 24/7 to resolve any concerns you may have. Once you log into your account, you can:
- View recent orders and report any issues.
- Track your order status in real time.
- Connect with our support team for assistance.
- Use the chat feature for quick resolutions.
- We strive to provide prompt and satisfactory
solutions to all your queries.
Types of Support Available at The Global Store Help Centre
We offer assistance in various areas, including:
Order Management: Track orders, update delivery details (if applicable), and get shipment updates.
Payment & Billing: Resolve payment-related queries, verify transactions, and check offers or discounts.
Delivery Assistance: Modify contact details for delivery or check courier partner details.
Product-Related Queries: Get information on product specifications before purchase.
General Assistance: Account-related queries, FAQs, and more.
Seamless Issue Resolution
Our Help Centre ensures that your concerns—whether related to order tracking, delivery updates, or payment support—are addressed efficiently. We are dedicated to resolving any issues you may face to enhance your shopping experience.
For any further queries, visit The Global Store Help Centre and shop with confidence!